Comcast Training KB

Security & Firewall

• Setting Up a Site-to-Site VPN Between Locations
• DDoS Mitigation: How Protection Works and How to Enable It
• Requesting Firewall Rule Changes on Managed CPE

Equipment & Hardware

• Understanding Your Circuit Handoff and Demarcation Point
• Replacing or Returning Managed Equipment
• Managed Router: Initial Setup and Configuration Overview

Service Level Agreements

• How to File an SLA Credit Claim
• Understanding Your SLA: Uptime, Latency, and Jitter Guarantees

Troubleshooting & Diagnostics

• Using the Customer Portal for Network Monitoring
• What to Do During a Complete Service Outage
• Diagnosing a Slow or Degraded Connection

Contract & Account Management

• Understanding Your Contract Term and Renewal Options
• How to Add or Remove Services on Your Account

Invoices & Payments

• Payment Methods and Due Dates
• Requesting a Credit or Billing Adjustment
• Understanding Your Monthly Invoice