Using the Customer Portal for Network Monitoring

The customer portal provides real-time visibility into your network circuits and devices without requiring a support call. This article explains the key monitoring features available to account administrators.

Circuit Health Dashboard

Navigate to Network > Circuit Health to see a summary of all active circuits on your account. For each circuit, you can view:

Current utilization (inbound and outbound) as a percentage of committed bandwidth
Interface error rates and CRC counts over the past 24 hours, 7 days, or 30 days
Latency and packet loss trends to the network edge
Active alarms and their severity levels

Alerts and Notifications

You can configure threshold-based email and SMS alerts under Network > Alert Settings. Alerts are available for utilization thresholds (e.g., notify when usage exceeds 80% of CDR), interface errors, and loss of signal events.

Historical Reports

Downloadable bandwidth utilization reports in CSV format are available under Reports > Network Usage. These are useful for capacity planning conversations and for supporting a billing dispute if burstable charges appear on your invoice.

For access issues or to provision read-only portal access for a network team member, contact support@example.com.