Understanding Your Monthly Invoice

Your monthly invoice summarizes all charges for connectivity services, managed equipment, and any one-time fees incurred during the billing period. Invoices are generated on the first business day of each month and cover usage from the prior calendar month.

Invoice Sections

Recurring Service Charges: Fixed monthly fees for your contracted bandwidth tier, managed router service, and any add-on features such as static IP blocks or SD-WAN licenses.
Usage-Based Charges: If your contract includes burstable bandwidth, charges above your committed data rate (CDR) will appear here, calculated at the agreed overage rate.
One-Time Fees: Installation, equipment activation, or professional services fees billed as individual line items.
Taxes & Regulatory Fees: Applicable federal, state, and local telecommunications surcharges.

Accessing Your Invoice

Invoices are available in the customer portal under Billing > Invoice History. PDF copies are emailed to the billing contact on file. To update your billing contact, submit a request to billing@example.com.

If you have questions about a specific line item, open a support ticket and reference your invoice number for the fastest resolution.