Managed Router: Initial Setup and Configuration Overview

If your service includes a managed customer-premises router (CPE), our provisioning team configures the device prior to delivery. This article explains what is pre-configured and how to request changes after installation.

What Is Pre-Configured

WAN interface with your assigned IP address(es), subnet mask, and default gateway
LAN interface with a default subnet (typically a /24) — note your internal IP scheme can be changed by request
Basic firewall policy permitting outbound traffic and blocking unsolicited inbound connections
SNMP and monitoring credentials for NOC visibility into device health
BGP or static routing as specified in your service order (for dedicated access circuits)

Accessing the Device

Managed routers are configured with out-of-band management access for our NOC. Direct customer access to the management plane (SSH, console) is available upon request for accounts with a network administrator on file. Submit a request through the portal under Support > Equipment Access Request.

Requesting Configuration Changes

All changes to managed CPE (routing changes, firewall rule updates, interface additions) must be submitted as a change request through the portal under Support > Change Request. Changes are implemented during a scheduled maintenance window unless marked as urgent.

For emergency configuration changes during an active incident, contact the 24/7 NOC directly. Emergency changes outside of standard windows may be subject to a professional services fee per your contract.