Q: My coffee bag arrived torn. What happens now?
We apologies if your coffee bag arrived torn. Please reach out to our customer support with the issue, submitting a photo of the torn bag include your order id.
Q: I'm a Sip & Save member, does the replacement cost me for shipping?
No. As a Sip & Save member you will not need to pay for shipping if we are replacing an item.
Q: I received my coffee 20 days ago and it was damaged, can I get a refund?
We provide refunds up to 30 days from time of arrival. Refunds are only provided when valid evidence of a the damage is provided. Please reach out to our customer support with the issue, submitting a photo of the torn bag include your order id.
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